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Printer not responding? Check these Lexmark Printer troubleshooting tips before calling support. Most issues can be easily self-resolved.
Document Failed to Print
This seemingly ambiguous error message could relate to any number of printer issues. Here are a few steps you can take to figure out what’s wrong and get back to what you were doing.
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If your printer does not respond, you may receive vague error messages like:
- “Document Failed to Print” (duh!)
- “Communication Not Available”
Alternately, your document might fail to print, and you won’t get the pleasure of any error message at all.
Don’t worry, we’ve got your back. Try these troubleshooting steps before you reach out to the help desk.
- Check your connections. If you’re printing over a Wi-Fi connection, check to see if your printer and computer are connected to the network. Troubleshoot your wireless connection first before you do anything else.
- Reboot the printer. Machines drop connections for various reasons. Power outages, internet dropouts, and the list goes on. Restarting your printer can often take care of a connection issue lickety-split.
- Check for paper jams. Nothing will print if paper is jammed in the machine. Clear the jam, delete the print jobs from the queue, and try again.
- Be sure there is enough ink or toner. Check supply levels on the status monitor. Replace print cartridges if needed.
- Deinstall and reinstall your printer. Go to Settings>Printers. Navigate to your machine, delete it and reinstall it. Your computer will search for the appropriate drivers and you’ll have a fresh new printer connection.
- Update printer drivers. Occasionally, performing system updates will result in incompatible peripheral drivers. Do a Google search for the latest drivers, reinstall, and carry on.
If you don’t see your specific issue here or if your printer still does not respond after going through these steps, consult your Lexmark printer manual. If you do not have the manual, search it on the Lexmark website or online.
For further information, check these links:
“Error 200” or “Error 200.xx” or “Paper Jam”
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200 errors are quite common with Lexmark printers. These errors, without exception, indicate a paper jam. You might also see a message that says, “Paper Jam” or some variation thereof.
To get rid of a 200 error and resume printing, you will need to clear the jam. Here’s how you do it:
- Open the upper front compartment cover.
- Remove the toner cartridge. You will likely see the errant paper lodged in there.
- Remove the paper from the inside of the printer carefully.
- Reinstall the toner cartridge.
- Close the compartment door.
For more detailed information, check this link: https://surl.li/dener
“Error 920.06” or “Service Fuser Error”
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Fuser error messages are also common in Lexmark printers. Fusor Error messages will almost always be accompanied by one of the following error codes:
- 920
- 921
- 922
- 923
- 924
- 925
Here’s what you need to do:
- Power down the machine
- Wait for at least one minute
- Boot the printer back up
Your Lexmark printer should be working again at this point. However, if the issue persists, you may need to reinstall the fuser unit.
Click on these links for more detailed information on fuser errors:
“900 Firmware Error” or “Error 900.00” or “Error 900.43” etc.
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900 Firmware Errors indicate a communication problem, either between your printer and the computer, printer to network, or some combination thereof. If the issue happens only when the printer is receiving information, you’ll need to connect directly with Lexmark’s technical support as it is likely a software issue.
If the 900 error occurs while your Lexmark printer is not connected to the network, computer, or other device, it could either be a hardware or connection problem. Go through these steps before calling support:
- Turn off the printer
- Disconnect all cables other than the power cable
- Reboot the printer
This may or may not solve the problem. You should also check to ensure your Lexmark printer is running the latest firmware version. If all these methods fail and you’re still getting 900 errors, your Lexmark may need factory service.
Check these links for more info:
“Standard Bin Full” or “Remove Paper Standard Bin”
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If you’re getting a message that says, “Remove Paper Standard Bin” or “Standard Bin Full,” it means that your printer’s output bin is full. Or at least, the printer thinks it’s full. Here are a few things you can try to reset the Lexmark printer’s logic on this error:
- Turn off the printer.
- Remove the uppermost cover above the rollers.
- Locate the exit flag on the left side of your printer. It’s an arm that usually hangs down. If it’s absent or out of place, it might be sending the printer the wrong message.
- Restore the exit flag to its standard position.
- Replace the cover over the rollers.
- Turn your printer back on.
At this point, the error message should have disappeared.
For more details on this error:
“Load MP Feeder”
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If you see the message “Load MP Feeder” on your Lexmark, it means that it wants you to load more paper into the MP Feeder—also known as the “front-loading multipurpose feeder.”
If you are using the MP feeder, always ensure the tray is well-loaded with adequate paper. If you have plenty of paper in the feeder and are still getting the message, it is almost certain that you’ve got an issue with a bad sensor or a misaligned sensor flag. Luckily, these are not significant issues and are easily fixable.
Do a visual check on the sensor flag. It should be hanging down and resting gently on the stack of paper. If you don’t see it or if it seems loose, you’ll need to adjust or replace it before you can get rid of the error message.
If you’re not actually using the MP feeder and you’re getting that message, go to your settings and change the default paper source.
For more info on this error, check this link:
“Error 1203”
If your printer displays error code 1203 and does not respond to print commands, it wants you to replace ink cartridges.
Here’s how to fix error 1203:
- With your Lexmark printer powered up, open the printer’s front compartment, and remove the ink cartridges.
- Turn the printer off, then turn it back on.
- If the error persists, you might have a hardware issue that requires factory service.
- If the error message has disappeared is gone, move on to the next step.
- Reinstall Lexmark ink cartridges one at a time.
- After each installment, check to see if the 1203 message returns.
If, after reinstalling the ink cartridges, you are still getting the 1203 error, reach out to Lexmark support for next steps.
For more information, check this link: